I just put up a review of Livedrive over at AllYourSpace. Looks like I might have to redo it and do a review of them here for OnlineBackupDeals as well since they announced on August 11, 2009 that they are now offering online backup services as well as online storage. The combination of online storage and online backup that Livedrive is offering looks very attractive. I particularly liked the online access to files and the ability to play my music and videos in my web browser. If you are looking for online storage and online backup with sharing, sync and online access take a look at Livedrive. I will be watching them more closely and working on a review of the backup portion of their service in the near future.
The official press release about them offering online backup service is available below.
Start Backing up with Livedrive
Livedrive Adds Online Backup Functionality to Cloud Storage Service
First to market with unique product that combines cloud based storage and online backup.
(PRWEB) August 11, 2009 — Livedrive (http://www.livedrive.com/in/?tid=prweblbu), the fast growing online storage provider, has added online backup functionality that allows customers to automatically backup important documents, photos, videos and other files from their PC to their cloud storage.
Andrew Michael, CEO, commented: “Every year, 43% of computer users lose irreplaceable photos, music, documents and other files. The value of people’s data is increasing all the time – both in terms of paid for digital content such as music and also in terms of memories such as family photos and videos. Increasingly, people are storing their life on their computer and it’s important to keep this data backed up”
Online backup and storage is an industry forecast to grow 500% by 2012 (source: Gartner).
Livedrive customers simply install the software on their computer and that’s it. Livedrive works intelligently in the background to keep important files safely backup up online in multiple data centres.
Andrew Michael also commented: “Other online backup providers simply backup customer files. Livedrive goes a step further and allows backed up files to be accessed remotely via the web and on other computers. Increasingly, consumers want to access the same files on all their devices as well as being safe in the knowledge that their data is secure, should their computer fail. Livedrive is the first company to provide online backup, synchronisation and remote access in one easy to use product”
About Livedrive Internet
Founded in 2006, Livedrive provides a revolutionary online file storage, backup, remote access and file sharing service for consumers and small businesses. Following a successful 3 month beta programme, Livedrive launched in February 2009 and has grown quickly with more than 200,000 customers worldwide using the service.
Livedrive offers unlimited storage for $129.95 a year and a limited 100Gb starter account for $55.95 a year.
For more information on Livedrive visit: http://www.livedrive.com/in/?tid=prweblbu
For further information please contact:
Dominic Cross
dominic.cross(at)livedrive.com
+44 (0)7889 112224
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3 Comments
Through over-stated claims on an impressively designed web site, Livedrive gives the impression to the casual shopper/buyer of a solid, professional product & service. As a long time Livedrive user, I find it hard to sleep at night knowing what I know about how the company operates and just keep silent about it. The buying public needs to know that the company’s business ethics and morals are very much in question. Many of the functionality & features described on their site are either not functional, function intermittently, or don’t function the described way at all. And you don’t figure that out sometimes until after your 30 day trial has expired and you’re stuck with an unrefundable year’s subscription. Livedrive is all about creating an impression rather than actually creating the service they describe on their site. They have focused development time on adding new features to entice new customers instead of bringing their services up to the specs to match the descriptions outlined on their site. They claim that files transferred to their servers by way of their provided desktop client are encrypted, but they are not. Your files are freely browseable by their employees on their servers, so beware. Further, files backed up are sometimes corrupted when downloaded. Other files are downright missing & lost forever. They have promised a Mac client “soon” for months. FTP was plagued with outages for months before being pressured into fixing it. Bug reports are often ignored unless enough people complain about a particular issue. They advertise 24 hour support response, but that response is an auto-reply. It will probably take months for your issue to be resolved. We have pointed out all of these things to Livedrive and requesed that they adjust their public claims accordingly, but they refuse. Many reviews are based on abbreviated, short term tests. I just want to be sure that the perspective of a long time user who has had long term exposure to their ethics, services, & policies are made available to the public before they become a victim like me.
Sounds like you have had a rough time with them. It is true a lot of reviews are only based on a short trial. That is often all I can base my reviews on. While I did not have any problems like you described when I tested their service, I was also mainly testing their service as an online storage service.
While I do not doubt that you have had a difficult time with them it would be nice to hear from others that have good experiences with the company. Unfortunately no company has a perfect record and there will always be someone that is disappointed with the companies service.
Well… I was also a long time user, and have experienced countless problems. John, you are right that many people dont have a perfect record.. but at least they do not try to cover up cold hard facts that they have faults in there system.
I remember when a user discovered that they had a client that transmitted data unencrypted!! They asked.. and even told others how to test there clients.. they all had the same result.. unecnrypted data. Eventually they took that off there homepage and then released a new client with this encryption option.. worst of all.. its disabled by default!!!
I was a user since march when it first went public.. i tried working with them… they never really listened.. but i gave it a chance since it was new and promising.. i was happy to contribute to make it better.. the idea that LD has is great!! Only problem is the ethics of management that runs the company!!
My biggest problem was data corruption due to trasmission problems. I uploaded about 100GB of data… 50,000 photos. about 5% of them were corrupted!! When we contatcted Livedrive about this.. there response was.. were sorry , you put them in your L Drive corrupted.
Common.. why would i put bad data on L?? Lucky for me.. i maintained backups of all my personal data as i knew it was a new service.
In addition, the portal its-self would just go off for days at a time… even recently it still can go off and on. some users went almost 48 hours without access to portal!!
Another one of my peeves was just the fact that they blame us for the problems like i mentioned above about putting corrupt data on the L Drive.
BUT THE MOST HORRIBLE THING TO DO IS THIS…. I experience a problem with dissapearing files… I contact support and they say.. oh.. were sorry, this is new.. its the first time we saw that… we are looking into it.. then ANOTHER USER emails support the same problem a few weeks later… guess what.. Support answered them the same!!! THEY ARE AWARE OF PROBLEMS!!! But , they do not admit it!!!! Its the worst!!!!!
There have been many changes at Livedrive that you are not aware of… there have been many problems that are never talked about… you can find very much infromation on this site:
http://www.Livedriveliedtous.com
They even were able to recover some of the public cached files from bing before they were deleted! Its a mountain of useful information about Livedrive to help you make an informed decision before you pay for their service.
Obviously someone does not like there ethics and does not want can fool others into buying a service that only works.. MOst of the time. They do not even have an SLA…. and i remember this question in the old forums!!! They said they can not do it… obviously
And it you want something for business.. its required!!!
In your post, they said service is $129?? Well thats no longer the case.. they have bumped it to $149… you should think.. while thats a great idea to offer unlimited… its just not feasible. at least right now… They are just trying to get as many customers as they can so they can sell the company.. just like Andrew did with fast hosts… Its business.. its life… If that was not the case.. they would focus on fixing all problems…. even like the SIMPLE recycle bin problem!! if you delete something and you want to restore.. your resolution must be bigger then 1024×768 otherwise the restore button is trunicated!!! Thats been there since the beginning!! And even now.. its not fixed!! JUST SIMPLE SCRIPT FIX!!!! Still a bug…
Oh… hey.. goto https://www.Livedrive.com… put your credentials in wrong.. and click login.. you are redirected in to an unsecure logon HTTP://www.livedrive.com/login… commmon!!! SIMPLE THINGS!!! Now you are transmitting your logon in clear to LD.
Countless other little problems can be found with just a little effort.
Even there FTP server is unsecure!! Minimum should be SFTP!! Which they said wasn’t even in the future!!!
I’ll stop talking.. you can read that webpage I found from google search for livedrive review. I will surely not use Livedrive!! I can not trust them.
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[...] Available for Free – Five Days Only By John | Published: September 3, 2009 Livedrive just entered the online backup service, after being a leading online storage company. They are starting to get more serious about online [...]